PRIVACY POLICY
1.All documents within internet site of İstanbul Deniz Otobüsleri San. ve Tic. A.Ş. ("İDO") are under ownership of İDO. None of the information in this site shall be changed, copied, multiplied, re-published, copied to an another computer, e-mailed, forwarded and distributed including codes and software. Printer printouts of internet site's pages could be taken for your personal use.
2. Notwithstanding that İDO took precautions for clearing of viruses and similar purposed softwares out of its internet site within available capability but in order to provide last security, user is liable to provide virus protection system and ensuring protection at his/her personal computer. In this context, user accepts that he/she is liable from all problems which may be occurred at his/her software and operating system also direct and indirect results of these problems as he/she visits the İDO's internet site.
3. All kinds of information that partakes within internet site of İDO are just porposed for introduction and information. User shall not assert the claim in any condition that he/she suffered loss since the 'information' on site are faulty or because of these 'information'. When user intends to make a transaction by taking information as reference, he/she accepts and undetakes that he/she is liable to obtain the final and trustable information from General Directorate of İDO İstanbul Deniz Otobüsleri San. ve Tic. A.Ş. and İDO İstanbul Deniz Otobüsleri San. ve Tic. A.Ş. has no responsibility because of outdated information published on internet site.
4. At it's own discretion, İDO reserves the right of changing the contents of site whenever desired, to change or end any service that given to users and to delete user information and data recorded within İDO internet site. Notwithstanding İDO took all kinds of precautions that its internet site is free of faults, İDO İstanbul Deniz Otobüsleri San. ve Tic. A.Ş. shall not be held responsible from existing or future faults within the internet site.
5. By nature of internet environment (WWW) information might roam within internet without sufficient security precautions and might be used by unauthorized people. İDO İstanbul Deniz Otobüsleri San. ve Tic. A.Ş. is not responsibe from the damages might occur because of these use and usage.
6. İDO reserves the rights of changing, renewing or termination its internet site's conditions of usage without notice. Each condition which is changed, renewed or revoked shall be binding for all users at the date of publishment.
9. Hereby agreement shall be conducted by not allowing any legal contradiction in accordant with Laws of Republic of Turkey. If any article of this agreement is illegal, invalid or inapplicable because of any condition then article in question might be removed from the agreement and remaining articles' validity and applicability in means of law won't be effected.
How We Collect Data and Which Data is Collected?
In our Privacy and Security Policy, data that defines you personally and/or data used to communicate with you are defined as personal data. İDO A.Ş. act very carefully to protect personal data that belongs to company customers. By visitin our web page and/or by making online transactions you are considered as you accepted the terms below:
İDO A.Ş. might collect your personal data like your name, surname, address, phone numbers, e-mail addresses, identity information, ticket and your voyages.
Data collection process generally works as following:
• When you buy tickets from web site, mobile applications, call center, box office and agencies
• When you register/sign up to website or applications
• Anketlere/oylamalara katıldığınızda When you attend surveys/polling
• When you send feedback from the "Write Us" form
• When you used wifi service at our ships
• When you enter information about work (ex. sending cv, media requests etc.)
• When you have a request that needs your personal information shall be entered
• When you were monitored by camera recording system at our counters
Mobile applications that are prepared within İDO might automatically collect some information from users. These information includes;
• Brand and model of cell phone,
• Internet Protocol address (IP) of your phone,
• Operating system of your phone,
• Location information (limited with the permission regarding location information at your phone) You could stop this data flow any time you want by removing application from your phone (You could arrange data that are collected via your phone from application settings and permissions section of your phone).
Social media program of İDO covers platforms like Facebook, Twitter , Youtube, Linkedin, Pinterest, Instagram and similar ones. Social media content and its used properties are subject to platforms own privacy policy. In order to have information about social media privacy policy, please read the privacy policies of mentioned companies (Facebook, Twitter , Youtube, Linkedin, Pinterest, Instagram etc.).
Cookies and Other Technologies
Cookies might be used when collecting data that are going to be processed in line with purposes which stated at our Privacy and Security Policy. Cookies are small text files that are recorded to your mobile device and your computer when you visit an internet site and holds various information regarding your visit. Today most of the internet browser have cookie blocking mode while visiting web sites. If you also activate the cookie blocking mode at your internet browser, you could not be able to benefit from some features that we developed for you in our web site.
As like in most of the web site information like Internet Protocol (IP) addresses, browser tyoe and language, internet service provider (ISP), reference and exit pages, operating system, date/time stamp and clicking data are automatically collected and recorded.
In some of our e-mail messages some click link URL's are used that connects to content on İDO's web site. When customers clicked one of these URL links, they pass from a different web browser before reaching target page on our web page. This link clicking data is tracked in order to designate interest on certain issues and to measure activity of communication with our customers.
Camera Recording System at Ticket Offices
Camera recording system is used at our ticket offices for security of you,our customers and for operational purposes. In cases where legal action is need, related record might be shared with required official institutions.
How We Use These Information That We Collect?
These collected information are used to provide better service to you, our customers, to provide product and selection of offers, to arrange our web site; to arrange your transactions about your Sea&Miles account; to create and process report, analysis, verification and statistical information for cruises, services, products, campaigns, promotions by creating a database on condition that complying with privacy conditions. Also these information might be used via companies that we cooperate and to let you know about the promotions, campaigns, advertisements, marketing and other opportunities that are provided by partners by e-mail, SMS and phone. İDO might share your personal information with other companies which it takes services or companies that it cooperates on condition that the stated procedures for purposes stated above and providing conditions for ensuring privacy conditions and/or with judicial and administrative offices in case of legal oblication.Also your personal and/or demographic information might be used for analysis studies. By this way, products and services that are provided to you could continuously be improved, personalized and privatized. Uniting, updating or expanding your personal data that are collected via our web sites and/or applications, data obtained from outer sources or third parties are included to these.
İDO might share cumulative customer statistics with third parties like business partners (including investors, press while not including personal data in individual level.
Access to Information and Updates
You could ensure that your communication information, preferences and other personal data are correct, complete and up to date by accessing your account from our web sites and/or applications. If these information are incomplete or wrong, required process shall be executed in order for you to update or delete your personal data (if we are not supposed to keep your personal data for a valid reason for administration or legal reasons). In order to inquire your recorded information at our data base or to correct/update your personal data, you could use this link at Sea&Miles page or the service below:
Our Customer Services Center: 0850 222 44 36 -444 44 36
Leaving Information and Notification List
If you don't want to partake within notification and information list, you could leave whenever you you want by updating your preferences. Access and control power over Commercial-electronic messages which sent by İDO for information and communication purposes are completely at your hand. If you wouldn't like us to communicate with you while your membership to our service and servicing continues, you could use your "CANCELLING" right at digital environment and you could perfom your cancellation transaction by sending a free SMS to 4933 by writing IDO RET or calling our call center. You won't be communicated until you send an approval which revokes this cancellation. If you would like to terminate benefiting from our services and choose leave membership you could call our customer services line.